We try to pack all our orders as well and securely as possible. Still a damaged order? Let us know, so we can send you a replacement package!
For orders in Belgium you can usually assume that your order will be delivered 1 to 2 working days after your payment. For orders in other EU countries count an extra day. Want delayed delivery for a special occasion? Let us know via the order notes!
As we mentioned earlier, we can not compete with the big players. Nevertheless, we would like to compete by taking on part of the shipping costs. The actual shipping cost of a package is about 1/3 higher than the cost we pass on to our customers.
Return and warranty
Although we hope that this is not necessary there can always be a reason that you want to return your order or rely on warranty conditions. Please contact us by telephone or e-mail and we will search for the best and fastest solution.